Welcome to Japan Essential. By accessing or using our website (https://japanessential.com), you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. General
These Terms apply to all visitors, users, and customers of our website.
By placing an order with us, you confirm that you are at least 18 years old or have parental/guardian permission.
We reserve the right to update or modify these Terms at any time.
2. Products & Availability
All products listed on our website are 100% authentic Japanese cosmetics and skincare items, imported directly from Japan.
Product images are for illustration purposes only. Actual product packaging or design may slightly vary.
Availability of products may change without prior notice.
3. Orders & Payments
Orders are confirmed once payment is successfully processed.
We accept payments through [Bkash / Nagad / SSLCommerz / Cards – যেটা রাখবেন].
In case of payment failure, the order will not be processed.
Prices are subject to change without notice.
4. Shipping & Delivery
We offer delivery across Bangladesh and selected international locations.
Delivery timelines: 2–5 business days (local), 7–14 business days (international).
Shipping charges will be displayed at checkout.
Delays may occur due to courier service or unforeseen circumstances.
5. Returns & Refunds
Returns are accepted within 7 days of delivery, provided the product is unused, unopened, and in its original packaging.
Refunds are processed only after inspection of the returned product.
Shipping fees are non-refundable.
6. Cancellation Policy
Orders may be cancelled or modified within 12 hours of placing them, if not shipped.
Contact our support team immediately with your order ID for cancellation requests.
7. Warranty & Authenticity
We guarantee all products are authentic and sourced from Japan.
Cosmetics typically do not include manufacturer warranties. However, if you receive a damaged or defective product, please contact us immediately.
8. Limitation of Liability
Japan Essential shall not be liable for any direct, indirect, or incidental damages arising from the use of our products or website.
Users are responsible for ensuring compatibility of products with their skin type before use. We recommend doing a patch test.
9. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect and use your data.
10. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of Bangladesh.
Any disputes shall be resolved under the jurisdiction of the courts in Dhaka, Bangladesh.
11. Contact Us
For any questions regarding these Terms & Conditions, please contact:
📧 support@japanessential.com
📞 +880-01917480238
