You can reach our customer care team anytime via email at support@japanessential.com or through our website’s live chat. We are happy to assist you with product details, orders, or general inquiries.

Orders can be cancelled or modified within 12 hours of placing them, as long as they have not been shipped. Please contact our support team immediately with your order number for assistance.

We accept returns within 7 days of delivery, provided the product is unopened, unused, and in its original packaging. To initiate a return, contact our customer service with your order details.

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Delivery usually takes 2–5 business days within Bangladesh. International orders may take 7–14 business days, depending on the shipping location.

We offer standard home delivery and express delivery options. Shipping rates and timelines will be displayed at checkout before you confirm your order.

All our products are 100% authentic and directly imported from Japan. While cosmetics usually don’t carry a manufacturer’s warranty, we guarantee product authenticity and quality. If there is any issue, please reach out to us immediately.